- Shipping & Returns
Shipping & Returns
Your satisfaction is our highest priority. Please check below to see if any of the suggestions may solve your reason for returns.
Having trouble with the fit of Snuggwugg for diaper changing? PLEASE BE SURE YOU ARE USING IT CORRECTLY:
Snuggwugg is plush and soft it squishes to form to your baby BUT placement is EVERYTHING. Please place Snuggwugg just BELOW CHEST but ABOVE BELLY NOT on belly. And you will get the best fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item because it was damaged or otherwise please notify us via sending an email to info@Snuggwugg.com
We offer FREE Shipping in the USA.
For rush orders email lisa@Snuggwugg.com with your request.