Customer Service
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Customer Service

Customer ServicePlease check out our FAQ section and if you still have questions please email

We look forward to serving you.

Refunds / Returns Policy

We consistently work to satisfy our customers and make it easy to shop with us. We appreciate your business so much and you are incredibly valuable to us. Thank you for your support. 

If for any reason you are not satisfied with your purchase although we can't imagine how that could happen, we will gladly refund your money, issue a store credit or exchange your purchase within 30 days of receiving original purchase. (Some restrictions apply) Items must be unused and in original condition and packaging for a full refund.

In order to return your purchased product simply send an email to with the following information:

1.Original Order number if you have one.

2.Product number and/or product name

3.Reason for the return

4.Action desired i.e., replacement, exchange, or refundUpon receipt of your approved return, Snuggwugg INC will issue a refund for the purchase price of your item(s) to the credit card used for your purchase, issue you a store credit or ship the item you have selected in exchange.

For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error or damage goods. 

The customer remains responsible for actual shipping charges, including all items shipped to you free of charge.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Most orders are shipped via the United States Postal Service First Class Mail, UPS or Fedex.

All shipments will include delivery confirmation. Please be sure to include your complete address to ensure proper delivery of your order.

When you place an order, they are normall sent out within 48 hours and take between 3-7 days for delivery depending on the service. Most orders are shipped via USPS. Some are shipped using UPS or Fedex.

For fast delivery please email and we will see if we can accomodate you. There is a fee for faster service.